To use CXConnect for Mac you must have a Jenzabar login. If you need a Jenzabar login please submit a request using the Service Catalog at

This article provides 3 steps that are needed to get CXConnect working on your Mac. Please view all 3 videos and follow the directions in each video to make sure that CXConnect works correctly for you.

Java Settings

Output Viewer

Open Report in Microsoft Excel

After viewing all 3 of these videos you should now be able to run CXConnect for Mac. Please submit a ticket if you are still experiencing issues.

If you need further assistance, let us know. Click the new ticket button in the bottom left and we'll help you out!