For those Faculty and Staff who have a Judson owned laptop, there are some specific steps that we recommend that you take instead of using the password reset site.


NOTE: For anyone who has a Judson Mac that they are not a local admin on, please follow the instructions at the bottom. If you are a local admin on your Mac, please follow the normal reset instructions by going to the password reset site instead of these instructions.


NOTE: This Password Reset should only be done when on campus and connected to ethernet. If you receive a message stating your password has expired and are off campus, please contact IST so we can assist with resetting it without causing any sync issues.



WINDOWS Password Reset Instructions

  1. You will want to start by making sure your laptop is plugged into an ethernet cable or connected to a dock that has ethernet. This can be confirmed by making sure that in the bottom right hand corner you see a symbol that looks like this:  If you are seeing a symbol that looks like this: that means you are only connected to Wi-Fi. If you only see the Wi-Fi symbol, and cannot fix it, please reach out to IST either via ticket at ithelp@judsonu.edu, in person on the 2nd floor of University Center, or via phone at 847-628-5040.
  2. Once that is the case press ctrl-alt-delete at the same time which will bring up the image below where you will press change password.
  3. This will bring up the screen below where you will put in your username, current password, and then put in the new password in the last two boxes. (You may see your username and password already populate, and if so, it is ok to skip those boxes). Please also make sure that you are following the password requirements located below the picture as well. Please note that if you do not follow those, you will receive an error stating that it does not meet the length, complexity, or history requirements as shown below.
    • Does not contain your name
    • Has at least 1 upper and 1 lower case letter
    • Has at least 1 number and 1 symbol
    • Has at least 10 characters
    • Is not one of the last 3 passwords used.
  4. Once you receive the message below, you will know that you have successfully updated your password.
  5. The last step will be to restart your computer to ensure that any stored or cached credentials are removed, and then updated to the various systems that are being accessed (i.e. Judson.managed network, follow-me printing, etc.).
  6. This will change the password for all of the below sites.
    • MyJudson
    • Computer Login
    • Email (after 30 minutes)
    • Library
    • Bookstore
    • All J1 sites (Web, desktop, JFA, etc.)
  7. You may also notice that your computer has a windows logon reminder that says something similar to the information below. This is valid, but you will follow these same steps still to complete the reset.



MAC Password Reset Instructions:

  1. For the Mac, you will not be able to reset your password in the lock screen like you can above on a Windows machine. Start by connecting your Mac to an ethernet connection on the Judson campus.(NOTE: If you are off campus, or do not have an ethernet adapter to start, please reach out to IST prior to completing the password reset as you will have issues with syncing).
  2. Log into your Mac, if not done already, and go to https://password.judsonu.edu. Put in your current username and password and hit login.
  3. Continue past the phone number (leaving it say "None"), and go to the bottom where it will have a box for new password. Input the new password you would want to have, making sure that it meets the requirements below:
    • Has at least 1 upper and 1 lower case letter.
    • Has at least 1 number and 1 symbol.
    • Does not contain your name.
  4. Once you get the confirmation page, you will want to restart your Mac, and then log back into it using the new password.
  5. It may also ask you if you wanted to update your keychain password. If you save your passwords to your Mac, then you will want to hit update and it may ask for the previous password so that it can update it to the new one. 
  6. Once you complete those steps, you should be able to use your new password everywhere you need to.



As always, if there are any issues with completing any of these steps or any questions about anything, please reach out to IST either via phone, ticket, or in person. We are located on the 2nd floor of the University Center, via email at ithelp@judsonu.edu, or via phone at 847-628-5040.


If you need further assistance, let us know. Click the new ticket button in the bottom left and we'll help you out!