If you are unable to get to the https://password.judsonu.edu site and are outside of the United States, it is likely that the site is blocked in your country. Please follow the steps below to complete a password reset it you know what your password is currently.
**If you do not know your current password or if it is fully expired, IST will have to assist with resetting your password**
- Start by going to the website https://passreset.judsonu.edu
- Once there, you will see a domain\username box. In there, put in jc-d1\username (where username is what your actual username is).
- Then put in your current password.
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For the new password, please make sure that it follows the requirements below:
- Has at least 12 characters
- Has at least 1 upper and at least 1 lower case letter
- Has at least 1 number and at least 1 symbol.
- Does not have any part of the username/your name.
- Is different than the last 4 passwords.
- Once you do this correctly, it will give you a confirmation in red letters that the password has been successfully changed.
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If you receive an error, it will say either of the below errors:
- Invalid username or password. If this is the case, the username or password that was entered is not correct and will need to be input again. If there are issues, please reach out to IST at [email protected].
- Password does not meet the requirements you will get a message indicating that it does not meet the length, complexity, etc. required by the institution. If that happens, just put in a password that meets the above requirements, and if you have issues, reach out to [email protected].
If you need further assistance, let us know. Click the new ticket button in the bottom left and we'll help you out!