Open the spam email in a new window by double clicking on the message
Click the expansion button in the lower right corner of the Tags toolbar box
Find the headers under Internet Headers
- Highlight the entire header with your mouse and then press Ctrl and C keys on your keyboard simultaneously to copy the header
- Paste the header in a reply email on an existing ticket, or submit a new ticket with the header
If you need further assistance, let us know. Click the new ticket button in the bottom left and we'll help you out!