- Log into CX
- Open an entry screen
- In the menu ribbon, select Edit > Preferences
- Select the "Helper" Tab
- In the resulting screen, in the white section, select "Output"
- Click "Browse" and navigate to the following locations
- "C:\Program Files\Microsoft Office\Office16\Excel.exe"
- "C:\Program Files\windows nt\accessories\wordpad.exe"
- Once you have selected the program you plan to use, make sure the box is checked beside "Launch Program" and then click "OK"
If you need further assistance, let us know. Click the new ticket button in the bottom left and we'll help you out!